Refunds and returns policy

Refund Policy

It is possible to return the purchased products and receive a refund within 15 days of delivery of the package.
If 15 days have passed since the arrival of the package, unfortunately non we can offer a refund or exchange.
If the customer sends the product after the end of the 15 days, we will consider expired the request and the return will not be accepted.

We invite those interested in returning products to send them no later than the 15-day deadline and to carefully read the conditions set out in this statement for our returns policy in order to avoid misunderstandings. 

All our products they are closed and sealed with personalized envelopes depicting the company logo and name. Therefore, in the event that at the time of delivery they are damaged or covered with different packaging, it will be your responsibility to accept the package "with reserve".

To be eligible for a return:

  • Returned items must be new and unused. They must therefore be returned in the same condition in which they were received.
  • The return must contain first and last name of the person who placed the order.
  • If you have reached the amount of Free Shipping and start the return process for a refund the amount of the shipping cost will be reduced according to the terms and costs indicated in our "shipping information".
  • In all cases, the shipping costs are charged to the customer. 


To request a return:

  • Proceed up at the bottom of the homepage;
  • Click the item "Return Request Form";
  • Fill out and submit your Return Request.

Once the procedure has started, your return request will be processed by our operators; in case of successful you will receive instructions to send the package. In case of negative result you will also receive a communication with related explanations regarding this refusal.

Once we have received and inspected the return, we will send you an email to inform you that we have received the returned item.
If the item is unused and in the same condition as it was sent, the refund will be processed. Within a maximum of two weeks of receiving the item, the credit will then automatically be credited to the credit card or original payment method used to place the order.
If you still haven't received your refund please double check your bank account or contact your credit card company as it may take some time for your refund to appear.
If you've already done all of this and still haven't received your refund, please contact us at email address


The articles in the PRODUCT COLLECTION IN PROMOTION, can be rendered but THEY CANNOT BE REFUNDED. For them, the procedure of sending an email is foreseen GIFT VOUCHER di equal value to the amount spent. The voucher will be valid ONLY on the articles of the same collection.

During the seasonal promotions, all the items sold on sale at a discounted price THEY CANNOT BE RETURNED OR REFUNDED.

Head replacement:
We will replace any item in case it is defective or damaged, or if the customer should have size problems of the article.
If you need to exchange an item due to an error in size, it must be returned for us to replace. We therefore invite you to report and specify your needs in the Return Form.

If the item was marked as a gift when purchased and it has been shipped directly to you, if there is a need to return it you will receive a gift certificate for the same value of the returned item.
In this case, the voucher will be sent to you as soon as the item is received.
If the item was not marked as a gift at the time of purchase or if the donor has received the order at his address and then delivers it to you later, the voucher will be delivered to the donor as the orderer at our store.
In any case, the return procedures and the related shipping costs are charged to the customer. Shipping charges are non-refundable and if you get a refund, the shipping cost will be deducted from your refund.

If you are shipping over € 75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.